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contact@cherchesusan.com

01.43.95.43.04 

Référence de l'offre

SM3 GEO0221

L'entreprise

DPDgroup is the largest international parcel delivery network in Europe. DPDgroup combines innovative technology and local knowledge to provide a flexible and user-friendly service for both shippers and shoppers. With its industry-leading Predict service, DPDgroup is setting a new standard for convenience by keeping customers closely in touch with their delivery.With 77,000 delivery experts and a network of more than 46,000 Pickup points, DPDgroup delivers 5.3 million parcels each day – 1.3 billion parcels per year – through the brands DPD, Chronopost, SEUR and BRT. DPDgroup is the parcel delivery network of GeoPost, which posted sales of €7.8 billion in 2019. GeoPost is a holding company owned by Le Groupe La Poste.

In the context of its ambitious international growth and to further professionalise its digital marketing team, DPD Group is recruiting a Consumer Digital Experience Project Manager.

The position is reporting directly to the Head of Digital Services, in the Marketing department, based in Issy-Les-Moulineaux, France.

The role is to support subsidiaries, mainly in Europe, to design and roll-out the digital solutions aimed for end consumers and consignees (mobile application, chatbot, notifications…)

Mission

1. Digital Consumer Solutions Expertise and market watch

·       Share business units best practices regarding digital solutions and end-customer experience

·       Watch consumer apps market evolutions (user experience, technologies).

·       Develop informed opinion about m-commerce, omni-channel consumer relationship, consumer acquisition, consumer engagement, social networks, vocal assistants, chatbots

·       Define a bold prospective roadmap for DPDgroup consumer digital solutions

·       Monitor the performances of the consumer digital solutions (usages, performance, costs…)

·       Identify service improvements of existing solutions with business units

·       Actively promote DPDgroup consumer solutions to internal customers

·       Be the reference contact for Business Units requests regarding the managed solutions.

2. Digital project management

·       Manage projects cross-functionally with all stakeholders (Marketing, Sales, IT, Operations...) of the Group and Business Units.

·       Coordinate user requirements and formalise their descriptions, consistently with operational and IT processes

·       Manage project resources (time, budget, teams) and maintain planning and budget report

·       Deliver solutions in scope, on budget, on time.

·       Identify risks and propose contingency plans when needed

·       Ensure development, UATs, communication and change management activities (trainings, documentation), of new or evolving services

·       Create and maintain the sales support materials

·       Design the trainings and train the Business units’ trainers on the benefits and uses of the solutions.

·       Coordinate end-to-end tests with Business units

·       Act as “business owner” of the group digital solutions in their scope of responsibility

Management : Functional management of Business Units product marketeers and project teams.

Profil

Competencies required

·       Excellent understanding of consumer relationship management, especially in omnichannel context

·       Understanding consumer expectations in m-commerce

·       General understanding of operations

·       Have an interest in the CEP market in Europe

·       Analytics, iOS/Android app stores, chatbot, vocal assistants, mobile payment

·       web projects on multiple technology platforms (mobile apps and desktop)

·       web-based selling business models (standalone sites, brokers, and marketplaces)

·       ability to leverage technologies as they evolve

·       digital user experience

·       Digital User acquisition strategies

·       GDPR regulations

Organisational and interpersonal competencies:

·       Customer and business orientation

·       Marketing approach, offerings benchmark

·       Outgoing and curious

·       Passionate about growing the business and to drive change

·       Analysis and synthesis

·       Multicultural awareness

·       Fluent English (written & spoken), other European language is a plus

·       Organisation & pragmatism

 

Profile

Minimum of 5 years “field” experience in BtoC customer experience management, mobile app design, m-commerce specialist. Excellent English level, French is a must, a third language is appreciated. You must demonstrate strong organisation and prospective capabilities.

Travels in Europe.